Frequently Asked Questions

Frequently Asked Questions

Welcome to FARIQ. Find answers to our most frequently asked questions about orders, delivery, payments, returns, exchanges, sizing, and more.

Orders

Browse our collection, select your preferred product, size, and quantity, then click Add to Cart. Proceed to checkout, enter your delivery details, select your preferred payment method, and place your order.

No. You can place an order without creating an account.

Once your order is successfully placed, you will receive an order confirmation through the contact information provided at checkout.

Yes. You can add multiple products to your cart and complete your purchase in a single order.

Yes. All FARIQ products available on our website are ready-to-wear.

Delivery

FARIQ currently delivers orders across Pakistan.

Orders are generally delivered within 6–7 working days after the order has been confirmed.

Delivery times may vary slightly depending on your location, courier service, public holidays, or unforeseen circumstances.

A flat delivery charge of Rs. 180 applies to orders across akistan.

The courier may contact you to arrange delivery. Please ensure that the phone number and delivery address provided at checkout are
correct and reachable.

Payments

FARIQ offers Cash on Delivery (COD) payment methods displayed at checkout.

Yes. Cash on Delivery is available across Pakistan for eligible orders.

No. For Cash on Delivery orders, you can pay the order amount in cash when your parcel is delivered.

Returns, Refunds & Exchanges

Yes. FARIQ offers exchanges on eligible products within 15 days of receiving your order.

Exchange requests must be made within 15 days of receiving the order.

To be eligible for an exchange, the product should be unused, unworn, unwashed, and in its original condition with its original tags and packaging intact.

Yes. You can request a size exchange within the applicable 15-day exchange period, subject to product availability and our exchange conditions.

Yes. Sale items are eligible for exchange subject to the same applicable exchange conditions.

Yes. Refunds are available for eligible orders in accordance with our Refund Policy.

Once your refund has been approved and processed, it will take approximately 20 days to be credited.

Products received damaged or defective from FARIQ are eligible for exchange or return. Products damaged after delivery due to customer handling are not eligible for exchange or refund.

Please contact FARIQ Customer Support as soon as possible with your order details so our team can review the issue and guide you accordingly.

Products & Sizing

Please refer to the Size Guide available on our website before placing your order. We recommend comparing your measurements with the measurements provided for the relevant product.

Yes. Our clothing measurements are provided in inches unless otherwise specified.

Yes. Measurements and fit can vary slightly depending on the design and style of the garment. Always check the size chart for the specific product you are purchasing.

We make every effort to represent our products and colors accurately. However, slight color variations may occur due to lighting, photography, and differences in device or screen settings.

You can check the product page again at a later time for restocking updates. You may also contact our Customer Support team for availability information.

Order Changes & Cancellation

If you need to change your size, color, quantity, or other order details, please contact our Customer Support team as soon as possible. Changes may not be possible once your order has been processed or dispatched.

Please contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once the order has been dispatched.

Order cancellation is currently not available once an order has been placed.