Shipping policy

At FARIQ, we aim to make your shopping experience simple and reliable. Please review the following shipping policy before placing your order.

1. Delivery Time

  • Orders are generally delivered within 6–7 working days after order confirmation.
  • Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales, promotions, Eid, or other peak periods, delivery may take longer than the standard timeframe.

2. Delivery Charges

  • A standard delivery charge will be applicable to orders.
  • Any applicable delivery charges will be clearly displayed at checkout before the order is confirmed.

3. Order Processing

  • Orders are processed after successful order confirmation.
  • For Cash on Delivery (COD) orders, FARIQ may contact the customer to confirm the order before dispatch.
  • Orders may be cancelled if the customer cannot be reached or if the order details cannot be verified.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Complete address
  • City
  • Contact number
  • Any relevant landmark or delivery instructions

FARIQ will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Failed Delivery / Returned Orders

If a customer is unavailable at the time of delivery, the courier may make another delivery attempt according to its standard procedure.

If an order is returned to FARIQ because of:

  • Customer's refusal to accept the parcel
  • Incorrect or incomplete address
  • Customer being unavailable after repeated delivery attempts
  • Incorrect contact information

Additional shipping charges may apply if the customer requests the order to be re-dispatched.

6. Damaged or Defective Products

If you receive a product that is damaged or defective due to an issue from FARIQ, please contact us as soon as possible after receiving your order.

Customers may be required to provide clear photographs or videos of the product and packaging to help us assess the issue.

Approved damaged or defective items may be returned to FARIQ in accordance with our Exchange & Refund Policy.

7. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, FARIQ cannot guarantee delivery on a specific date.

Delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Unexpected operational issues
  • Incorrect delivery information
  • Other unforeseen circumstances

8. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team through the contact details provided on our website.

FARIQ
Online Clothing Brand
WhatsApp: +92 333 3162812
Email: fariqclothing@gmail.com

Customer Support Hours: 9:00 AM – 10:00 PM